All shipments that are sent by fab-atelier.com, are shipped with the Austrian Post AG, Post International or DHL and will provide a tracking number.

Austria
Austrian Post AG 9,50 €
Delivery time 3-7 business days
FREE SHIPPING FROM 95,00€ 

Post International Tracked 12,5 €
Delivery time 3-7 business days
FREE SHIPPING FROM 145,00€ 

REST OF THE WORLD
For the moment we are not delivering outside of Europe.

As soon as we have shipped your order you will receive an email stating the tracking number.
We process and send orders during our main business hours, Monday to Friday, from 9:00 am to 6:00 pm CET. 

If you require further assistance or if you have any questions, please email us at hello@fab-atelier.com.

 RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please Note: Our T-Shirts are produced on demand and cannot be returned!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@fab-atelier.com. Please note that returns will need to be sent to the following address: Fab-Atelier GmbH, Weisstraße 9, 6112 Wattens, Austria

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You can always contact us for any return question at hello@fab-atelier.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Customized products are excluded from the right to withdraw.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@fab-atelier.com.

If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of EUR 100) will be removed if the returned product(s) brings the total order value below EUR 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.